Key Management Protocol

Key management protocol

Repeat residential clients and landlords may need key handling. A written key process protects customers, cleaners and the business.

Protocol principles

• keys are only accepted by prior agreement;
• each key is logged and labelled without exposing the address;
• handover and return are recorded;
• lost-key escalation is documented;
• access instructions are kept private.

Final key-holding terms should be confirmed before offering this as an active service.